Penn Medicine Becker ENT & Allergy now offers after hours ENT care via telemedicine. Here is how it works:
If you need ENT care to be provided after normal business hours, simply call our operators at 1-844-9ENTCARE (1-844-936-8227) who will arrange a same-day telemedicine appointment with one of our providers. You may also schedule an after hours appointment by emailing our operators at [email protected] or on our after hours appointment contact page. Our operators typically respond to these emails within 15 minutes. Appointments are available on a first-come first-served basis M-F 4pm-9pm and Saturday & Sunday 9am-1pm.
Our operators will take your contact and insurance information and arrange a same day, after hours telemedicine visit with one of our providers.
Telemedicine visit to begin your diagnosis and treatment occurs with one of our board-certified ENT providers.
When needed, quick follow up in the office is arranged.
Frequently Asked Questions
At Penn Medicine Becker ENT & Allergy, we realize that patients suffer from ENT conditions at all times of day and night. We are aware that patients would often like to avoid a trip to the Emergency Room or Urgent Care Center, but would like to receive ENT care by an ENT specialist. AFTER HOURS ENT CARE was designed for exactly this reason – to provide access to our world-class specialty care to patients with ear, nose, and throat problems after regular business hours.
Penn Medicine Becker ENT & Allergy provides After Hours ENT Care Monday-Friday from 4pm-10pm, and Saturday & Sunday from 9am-1pm.
After Hours ENT Care appointments may be made via phone or email. For phone, simply call our operators at 1-800-ENT-CARE (1-800-368-2273) who will arrange a same-day telemedicine appointment with one of our providers. You may also schedule an after hours appointment via email on our after hours appointment contact page: Our operators typically respond to these emails within 15 minutes.
At Penn Medicine Becker ENT & Allergy we have over a dozen board-certified physicians and nurse practitioners who are available for your visit. You will receive same day, after hours ENT specialty care with one of these providers.
During an After Hours ENT Care appointment, our providers are ready to help evaluate and begin treatment for most non-emergent ear, nose and throat related conditions. An abbreviated list of just some of these conditions includes: facial pain and pressure, sinus infections, sinus headaches, congestion, diminished smell and taste sensations, nasal blockage, post nasal drip, cough, snoring, sleep apnea, hearing loss, ear infections, ear pain, ear ringing, dizziness, hoarseness, difficulty swallowing, neck pain, tonsil and throat infections, allergy exacerbations, mouth and tongue pain, and cough.
Can I come to the office for my after hours appointment?
After hours appointments are via telemedicine only. These appointments are designed for online assessment and rapid treatment. In many cases, patients may benefit from in-office follow up which can be arranged so that – if necessary – you can see a provider in the office as soon as the next day.
Can I make my after hours appointment ahead of time?
Yes! Some patients have difficulty arranging a visit during regular working hours. For these patients, after hours appointments may be scheduled ahead of time although if in-office follow up is needed it will need to be during regular business hours.
What if I need prescription medicine?
As part of the intake process, you will provider our operators with your pharmacy information. If medications are needed, your provider will electronically prescribe them at the time of your visit so that they are available for you to pick up.
I’ve never had a telemedicine appointment and I’m not very tech savvy. Can someone help me?
Telemedicine is new to all of us, and over the past few months we’ve worked closely with our IT team so that the system we use is user-friendly. Anyone with a smart phone or computer can easily have a telemedicine visit. Our operators are trained to help you navigate through any challenges and get you set up quickly.
What if I have an emergency?
After Hours Care is designed for rapid diagnosis and early treatment of ENT conditions. Our providers are quite skilled at helping patients online so that treatment of acute and chronic conditions can be initiated. Any true emergency (ie-active nosebleeding, facial trauma, difficulty breathing, airway compromise); however, should be seen in an Emergency Room where a thorough physical exam and hemodynamic assessment can be performed and emergency aid administered.
Geographically, who can After Hours ENT Care be provided for?
At Penn Medicine Becker ENT & Allergy, our After Hours ENT Care is available for any patient in the state of New Jersey and Pennsylvania.
Is After Hours ENT Care covered by my insurance?
Our After Hours ENT Care is staffed by the same ENT physicians and Nurse Practitioners who care for our patients during the regular work day. After Hours ENT Care visits are covered like any other patient visit, so as long as we accept your insurance the same coverage would apply to after hours visits. Our operators can confirm that we participate with your insurance plan at the time the visit is arranged.